B9Game Privacy Policy – How We Protect Your Data in Pakistan

This Privacy Policy describes how B9Game ("b9game," "we," "us," "our") collects, processes, stores, and protects the personal data of players who register and use the b9game platform at b9game.wine. It applies to all Pakistani players who access or use any part of the b9game website, including games, payment features, promotions, and customer support channels.

We take privacy seriously — not because we have to, but because the players who trust b9game with their personal and financial information deserve to know exactly how that information is handled. This policy is written in plain English so you can understand it without needing a legal background. If you have questions about anything in this policy, contact us before using the platform.

Who We Are and How to Reach Us

B9Game operates the online gaming platform accessible at b9game.wine. For the purposes of this Privacy Policy, b9game is the data controller responsible for the personal data you provide when registering and using the platform.

If you have any question, concern, or request relating to your personal data or this Privacy Policy, you can reach our privacy team through the following channels:

• Email: support@b9game.wine — mark your subject line with "Privacy Request" for fastest routing.
• Live chat: Available 24/7 from any page on b9game.wine — for general enquiries and urgent concerns.

All privacy-related requests are acknowledged within 48 hours and resolved within 30 days unless the complexity of the request requires more time, in which case you will be informed of the expected timeline.

What Personal Data B9Game Collects

B9Game collects personal data in three ways: data you provide directly during registration and use of the platform; data collected automatically through your use of the platform; and data received from third-party verification and payment providers. The table below gives a complete picture of the categories of data collected and their source.

B9Game does not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health information, or biometric data beyond what is strictly required for mandatory identity verification.

How B9Game Uses Your Personal Data

Every use of your personal data at b9game has a specific, legitimate purpose. We do not use data for purposes beyond what is described here without notifying you and, where required, obtaining your consent.

• Account creation and management: Identity and contact data are used to create your account, maintain it, and enable you to log in securely.
• Age and identity verification (KYC): To comply with our obligations to prevent underage gambling and financial crime, b9game verifies player identity before processing withdrawals and at other trigger points. This requires sharing identity data with a trusted third-party verification provider.
• Payment processing: Your payment data is shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, bank, or card network) to process deposits and withdrawals. B9Game does not store full card numbers or wallet PINs.
• Providing gaming services: Gaming activity data is used to run games, settle bets, apply bonuses, and maintain a complete transaction record on your account.
• Fraud prevention and security: Technical data, transaction data, and gaming activity patterns are analysed to detect and prevent fraudulent activity, account takeover attempts, money laundering, and bonus abuse.
• Customer support: Support data is used to resolve your queries and complaints and to improve the quality and training of our support team.
• Responsible gaming: Gaming activity data is monitored for patterns that may indicate problem gambling behaviour, enabling b9game to intervene appropriately and offer support tools.
• Platform improvement: Anonymised and aggregated technical and gaming data is used to understand how players use the platform, identify usability issues, and guide development decisions.
• Marketing communications: If you have opted in, b9game will send you promotions, bonus offers, and relevant platform news via SMS or other channels. You can opt out at any time.
• Legal compliance: B9Game processes and retains certain data categories to comply with anti-money laundering regulations, financial record-keeping requirements, and any lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

B9Game processes personal data on the following legal bases depending on the type of processing activity involved:

• Contractual necessity: Processing required to fulfil b9game's obligations to you as a registered player — such as running games, processing payments, and managing your account — is performed because it is necessary to perform the contract between you and b9game.
• Legal obligation: Processing required by law — such as KYC/AML identity verification and transaction record retention — is performed to comply with applicable legal and regulatory obligations.
• Legitimate interests: Processing for fraud prevention, security monitoring, responsible gaming oversight, and platform improvement is performed on the basis of b9game's legitimate interest in operating a safe, fair, and legally compliant platform. B9Game ensures this processing does not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies is performed only with your explicit consent, which can be withdrawn at any time.

Who B9Game Shares Your Data With

B9Game does not sell your personal data. Data is shared only with third parties that are strictly necessary for operating the platform and only to the extent required for the specific purpose. Every third-party service provider used by b9game is bound by contractual data processing obligations and is required to maintain confidentiality and appropriate security standards.

The categories of third parties with whom b9game may share your data are:

• Identity verification providers: To conduct KYC checks, b9game shares identity documents and personal details with a certified third-party verification service. This provider processes data solely for verification purposes and does not use it for any other purpose.
• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking networks, and card payment processors receive the payment data necessary to process your transactions. Each processor operates under its own security and privacy standards.
• Fraud prevention and AML services: Transaction patterns and account behaviour data may be shared with fraud detection and anti-money laundering monitoring services to protect the platform and its players.
• Platform infrastructure providers: Cloud hosting, database, and CDN providers that store and process platform data on b9game's behalf are contractually bound to process data only on b9game's instructions.
• Customer support tools: Support ticket and live chat data is processed through a support platform provider. Support agents access only what they need to resolve your specific query.
• Regulatory and law enforcement authorities: B9Game will disclose personal data to competent authorities when legally required — for example, in response to a court order, anti-money laundering investigation, or regulatory audit. B9Game will notify affected players of such disclosures where legally permitted to do so.

Payment Data and Financial Privacy

Given that b9game handles real money transactions in PKR, payment data security is a particular priority. The following specific protections apply to your financial information:

• B9Game does not store full debit or credit card numbers. Card payments are tokenised — b9game stores only a masked reference that cannot be used to initiate a transaction without the payment network's involvement.
• Mobile wallet numbers (Easypaisa, JazzCash, NayaPay, SadaPay) used for deposits are stored in encrypted form and are visible to b9game staff only in masked format except where necessary to process a specific withdrawal.
• Bank account details provided for IBFT withdrawals are encrypted at rest and used only for the specific withdrawal they were provided for unless you save them as a preferred withdrawal method.
• All deposit and withdrawal transactions are logged with timestamps, amounts, and reference numbers. These records are retained for the legally required period and are available to you on request from support.
• B9Game requires that all deposits and withdrawals are made using payment accounts registered in your own name. This is both a security requirement and a legal obligation under anti-money laundering regulations.

For more details on how deposits and withdrawals are processed, visit the Deposit and Withdrawal page.

Cookies and Tracking Technologies

B9Game uses cookies and similar tracking technologies on the b9game.wine website. These are small text files or pixel-based tools placed on your device when you visit the site. The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function — including session authentication, security tokens, and load balancing. These cannot be disabled without breaking your ability to use the platform.
• Functional cookies: Remember your preferences such as language, game display settings, and previously used deposit methods to make your experience more convenient. These are activated when you save preferences.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited, where sessions end, and how different features are used. Data is aggregated and anonymised before analysis. These cookies are activated only with your consent.
• Marketing cookies: If enabled, these allow b9game to track which promotional messages you have received and whether they led to a platform visit or registration. These are used only with your explicit consent.

You can manage your cookie preferences through the b9game cookie settings panel accessible from any page on the site. Note that disabling functional or analytics cookies will not prevent you from using the core platform features, but may affect convenience features such as saved preferences.

Data Retention – How Long We Keep Your Data

B9Game retains personal data for as long as your account is active and for the applicable statutory retention period after account closure. Specific retention periods by data category are as follows:

• Account and identity data: Retained for the duration of your account and for five years after account closure to comply with anti-money laundering and financial crime prevention obligations.
• Transaction and financial records: Retained for seven years from the date of each transaction in line with standard financial record-keeping requirements.
• Gaming activity logs: Retained for three years from the date of each gaming session, after which session-level data is aggregated and anonymised.
• Support correspondence: Retained for three years from the date of last contact to enable quality review and handle any future related complaints.
• Marketing preferences: Retained until you withdraw consent or close your account. If you opt out of marketing, your opt-out preference is retained indefinitely to prevent accidental re-subscription.
• Technical and server logs: Retained for 12 months unless specific data is required for a security investigation, in which case it may be retained for longer at the direction of b9game's security team.

When data reaches the end of its retention period, it is either securely deleted from b9game's systems or anonymised such that it can no longer be linked to any individual player.

How B9Game Keeps Your Data Secure

B9Game applies multiple layers of security to protect the personal and financial data of its players. The following security measures are in place:

• TLS encryption in transit: All data transmitted between your device and b9game's servers is encrypted using TLS 1.2 or higher. This protects your data from interception during transmission.
• Encryption at rest: Sensitive data stored in b9game's databases — including identity documents, payment references, and account credentials — is encrypted at rest using industry-standard encryption methods.
• Access controls: Access to personal data within b9game's systems is restricted on a need-to-know basis. Staff members can access only the data categories their role requires, and all access is logged and audited.
• Two-factor authentication: B9Game's internal systems use multi-factor authentication for all staff with access to player data. Players are also encouraged to use any available two-factor options on their own accounts.
• Regular security assessments: B9Game conducts regular internal and periodic third-party security assessments of the platform, including penetration testing and vulnerability scanning.
• Incident response: B9Game maintains a documented incident response procedure. In the event of a confirmed data security incident, affected players will be notified promptly and steps to contain and remediate the incident will be taken immediately.

While b9game takes all reasonable steps to protect your data, no system connected to the internet can be guaranteed to be completely impenetrable. You also play a role in protecting your account — use a strong, unique password, do not share your login credentials with anyone, and contact b9game immediately if you suspect your account has been accessed without your knowledge.

Your Data Rights as a B9Game Player

As a player whose personal data is processed by b9game, you have the following rights regarding that data. To exercise any of these rights, contact b9game support at support@b9game.wine with "Privacy Request" in the subject line.

• Right of access: Request a copy of the personal data b9game holds about you. We will provide a summary in a clear format within 30 days of your request.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you can request that it be corrected. Name and date of birth corrections require documentary evidence.
• Right to erasure ("right to be forgotten"): Request deletion of your personal data when it is no longer necessary for the purposes it was collected for. This right is subject to b9game's legal obligations — data we are required to retain by law cannot be deleted until the mandatory retention period has ended.
• Right to restrict processing: Request that b9game limits the way it uses your data in certain circumstances — for example, while a complaint about data accuracy is being investigated.
• Right to data portability: Request a copy of certain personal data in a structured, machine-readable format that you can transfer to another service provider.
• Right to object: Object to processing carried out on the basis of b9game's legitimate interests, including profiling for responsible gaming monitoring. B9Game will review the objection and either comply or explain the compelling legitimate grounds for continuing the processing.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

Children and Underage Players

B9Game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that an account has been registered by or is being used by a minor, we will immediately close the account, delete the associated personal data to the extent legally permitted, and retain only the records necessary to prevent the individual from re-registering.

Parents and guardians who believe a minor has accessed or registered on b9game should contact our support team immediately. We take these reports seriously and act on them without delay.

Changes to This Privacy Policy

B9Game may update this Privacy Policy periodically to reflect changes in data practices, legal requirements, or platform features. When material changes are made that affect your rights or how your data is used, b9game will notify registered players via SMS or the contact details on their account at least 7 days before the changes take effect.

The "Last updated" date shown at the top of this page indicates when the current version was published. We recommend reviewing this policy periodically. Continued use of the b9game platform after a policy update indicates your acceptance of the revised terms.

Previous versions of this Privacy Policy are available on request from b9game support.

Contact Us About Privacy

Privacy questions, data access requests, complaints, and concerns should be directed to b9game's support team using the channels below. Our team handles privacy enquiries in Urdu and English.

• Email: support@b9game.wine — use subject line "Privacy Request" for privacy-related enquiries.
• Live chat: Available 24/7 at b9game.wine — for urgent privacy concerns or data breach reports.

B9Game acknowledges privacy requests within 48 hours and targets resolution within 30 days. If a request cannot be resolved within that timeframe, you will be informed of the reason and expected completion date. If you are not satisfied with how b9game has handled your privacy concern, you have the right to escalate to the relevant data protection authority under Pakistani law.